Welcome to Raddix Spoken English & Personality Grooming Institute ("Raddix Institute", "we", "us", or "our"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website raddix.online or enroll in our courses. Please read this policy carefully. By using our website or services, you agree to the terms described herein.
About This Policy
This Privacy Policy applies to all individuals who interact with Raddix Institute through our website, online classes, offline branches, WhatsApp communication, phone inquiries, social media pages, or any other channel of engagement.
This policy covers all three of our physical branches:
- Raddix Institute — Burrabazar Branch, Kolkata
- Raddix Institute — Kestopur Branch, Kolkata
- Raddix Institute — Tollygunge Branch, Kolkata
- Raddix Online — Pan India & International Online Courses
Information We Collect
We collect information in the following ways:
2.1 Information You Provide Directly
| Type of Information | Examples | When Collected |
|---|---|---|
| Personal Identity | Full name, age, gender | Enrollment / Inquiry form |
| Contact Details | Phone number, email, WhatsApp | Lead form, phone call, WhatsApp |
| Location Info | City, locality, PIN code | Course registration |
| Educational Background | Qualification, current status | Course assessment |
| Payment Information | Transaction ID, payment mode | Fee payment (not card data) |
| Course Preferences | Preferred batch, course type | Admission process |
2.2 Information Collected Automatically
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent, and click behavior on raddix.online
- Referring URL (how you found our website)
- Google Ads click data and UTM parameters
- WhatsApp click-to-chat interaction signals
How We Use Your Information
We use the information we collect for the following lawful purposes:
- To respond to your course inquiries and enrollment requests
- To schedule demo classes, batch timings, and academic counseling
- To send you course updates, batch schedules, and promotional offers via WhatsApp, SMS, or email
- To process your admission and maintain student records
- To issue certificates and track your course progress
- To improve the quality of our courses, content, and teaching methodology
- To run Google Ads campaigns and optimize our digital marketing
- To analyze website traffic and improve user experience on raddix.online
- To comply with legal, regulatory, and accounting obligations
- To prevent fraud, unauthorized access, and misuse of our services
📌 We do NOT sell, rent, or trade your personal information to any third party for their own marketing purposes under any circumstances.
Information Sharing & Disclosure
We may share your information only in the following limited circumstances:
| Recipient | Purpose | Safeguard |
|---|---|---|
| Google LLC | Ads delivery, conversion tracking, analytics | Google Privacy Policy applies |
| Meta (WhatsApp Business) | Communication & inquiry handling | Meta Business Privacy Policy |
| Payment Gateways | Processing course fee payments | PCI-DSS Compliant partners |
| Legal Authorities | If required by law or court order | Only when legally mandated |
| Institute Staff | Academic counseling and administration | Internal confidentiality policy |
We do not share your personal data with any third-party advertiser, data broker, or marketing company outside the scope described above.
Cookies & Tracking Technologies
Our website raddix.online uses cookies and similar tracking technologies to enhance your browsing experience and support our advertising efforts.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly. Cannot be disabled.
- Analytics Cookies: Google Analytics cookies to understand how visitors use our site (page views, session duration, bounce rate).
- Advertising Cookies: Google Ads cookies to track ad clicks, conversions, and to serve relevant remarketing ads to past visitors.
- Preference Cookies: Remember your language and region preferences.
You may control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain website features. You can also opt out of Google's advertising cookies at adssettings.google.com.
Google Ads & Analytics
Raddix Institute uses Google Ads and Google Analytics to market our courses and understand website traffic. This means:
- Google may place cookies on your browser when you visit our website via a Google Ad
- We track conversions such as form submissions, phone calls, and WhatsApp clicks to measure ad performance
- We may use Google Remarketing to show our ads to people who have previously visited raddix.online
- Google Analytics collects anonymized data about how visitors use our website
- We use Customer Match and Similar Audiences features for targeted advertising
For more information, please review Google's Privacy Policy. You may opt out of personalized advertising via Google Ad Settings.
Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- HTTPS encryption on our website raddix.online
- Restricted staff access to personal student data on a need-to-know basis
- Password-protected digital records and secure storage of physical records
- Regular review of our data collection and storage practices
- No storage of sensitive financial data such as credit/debit card numbers
⚠️ While we implement strong security measures, no method of data transmission over the internet is 100% secure. We encourage you to exercise caution when sharing sensitive information online.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
| Data Type | Retention Period |
|---|---|
| Inquiry / Lead Data | 12 months from date of inquiry |
| Student Enrollment Records | 5 years after course completion |
| Payment Records | 7 years (as per accounting law) |
| Certificate Records | Indefinitely (for verification purposes) |
| Website Analytics Data | 26 months (Google Analytics default) |
| Marketing Communication Logs | 12 months |
Your Rights
As a user or student of Raddix Institute, you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete information.
Right to Deletion
Request erasure of your data, subject to legal retention requirements.
Right to Object
Opt out of marketing communications at any time.
Right to Portability
Receive your data in a structured, readable format.
Right to Restrict
Request limitation of how we process your data.
To exercise any of these rights, please contact us at info@raddix.online. We will respond within 30 days of receiving your request.
Third-Party Links
Our website may contain links to third-party websites, social media platforms (Facebook, Instagram, YouTube), and external resources. This Privacy Policy does not apply to those third-party websites.
We encourage you to review the privacy policies of any external sites you visit. Raddix Institute has no control over and assumes no responsibility for the content, privacy practices, or policies of any third-party websites.
Children's Privacy
Raddix Institute offers courses for students of all ages, including school children. When enrolling a minor (a person under 18 years of age), we require the consent and involvement of a parent or legal guardian.
- Parents or guardians must provide contact details and consent during enrollment of minors
- We do not knowingly collect personal information from children under 13 without verifiable parental consent
- If you believe we have inadvertently collected information from a child without proper consent, please contact us immediately for deletion
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:
| Channel | Details |
|---|---|
| info@raddix.online | |
| 🌐 Website | raddix.online |
| 📍 Tollygunge Branch | Kolkata — 700 033, West Bengal, India |
| 📍 Kestopur Branch | Kolkata — 700 101, West Bengal, India |
| 📍 Burrabazar Branch | Kolkata — 700 007, West Bengal, India |
We are committed to resolving any privacy-related concerns promptly and transparently.
📋 This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable law. We will notify you of any significant changes by posting the updated policy on this page with a revised "Last Updated" date. Continued use of our services after any changes constitutes your acceptance of the updated policy.